Genpact provides IT help desk support to Dollar General
US-based business process and technology management firm Genpact is providing IT help desk production support services to discount retailer Dollar General.
The company's services include providing technical and customer relations support to the more than 90,000 employees at Dollar General's 9,800 outlets in North America.
Genpact is deploying tools for multi-channel delivery, which enhances the efficiency of overall IT help desk operations and customer relations calls.
Under the agreement, Genpact is managing a range of services out of its center in Danville, Illinois for Dollar General.
Services for the retailer include supporting point-of-sale terminals, hand-held terminals, printers, server registers, flatbed and handheld scanners, in addition to both pin pad and keypad sets.
Genpact will also provide services for the discount store chain's new retail locations as part of the company's expansion into California and Massachusetts.
Related Insight
Suppliers Directory
General Retailers Convenience Stores & Gas Stations Department Stores Hypermarkets & Supermarkets Multi-channel & Online Retailing
Specialist Retailers Apparels, Accessories & Luxury Goods Retailers Drug & Personal Care Stores Duty-free Retailers Electricals & Electronics Retailers Food, Drinks & Grocery Retailers Home Furniture & Houseware Retailers Tobacco Retailers Leisure, Sports & Entertainment
Markets & Regulations Markets Supply Chain Management Regulatory & Policy
Retail Technology
Comments may be moderated for spam, obscenities or defamation.